Casa -  Spedizioni e Resi

Spedizioni e Resi

Shipping
We offer our customers a fast processing and shipping of happy shopping.International International Air Express EMS, DHL, TNT. Delivery time depends on the destination.
As usual, your order will be shipped within 1-3 business days after we receive your payment to confirm your shipping address. All packages must attend Upon receipt of payment, tracking number will be provided via e-mail.

Orders (within 12-24 hours)
After placing orders, please check your email here to get order confirmation! The Company will send you an order confirmation email. This will require 7-9 business days to arrive at your door. In addition, we will need two days, order processing and shipping. Within 24-48 hours, we will send you a packet number, when you get your order.

Order cancellation (within 6-8 hours)
Cancel an order must be requested before the order has been shipped. Since we deal with as quickly as possible within 6-8 hours after the order of all orders placed, so we are not always able to cancel an order after it is placed. I hope you can understand in this key point. After the order has been dispatched will be treated as a cancellation request, in accordance with the return policy. If you want to cancel your order before ship, we will charge a commission paid 8% amount.Hope you can understand in this key point.

Return (within 30 days of receipt of the parcel)
We only accept below 3 reasons for returns.
1. Wrong size
2. Items shipped wrong
3. Defective item

Receive the wrong item or defective item, the notice we received the goods in 1-2 days, to qualify for a refund or exchange. If you fail to provide us with a prompt notification, which will not authorize your return or exchange.

All returns must be authorized
To obtain a return authorization, you must contact customer service to obtain a return authorization information. All items must be returned new, no wear, and washed condition.All original tags must still be attached. If you return items without authorization that we will refuse acceptance or non-refundable.
Physical damage caused by users of the product do not apply to this policy.
Friendly notice: The best way to ship back, so you can get a faster, then resolved soon.

Friendly notice:
We do not include shipping returned, return postage and shipping costs and handling shipping exchange programs back to you, you will be responsible. We recommend that you add when you send the item, we own protection, we can not be responsible for lost shipments tracking and insurance. Delivery and payment management (15% of the amount), will not be refunded.

We have the right to inspect returned items to determine if the product has been worn, used or modified. If the return is not a condition of footwear in resellable, the shipping fee will be charged a customer's credit card and footwear will be returned to the customer. Buyer pays shipping charges to return the product and shipping costs we exclude all exchanges. Refund will be returned immediately after the file to issue credit cards on arrival.

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